Each host will have their own procedure for bookers arriving at their venue. This can be found in your booking confirmation email.

Each venue will have their own procedure for bookers to follow, including instructions for how to leave their space. This can be found in your booking confirmation email.

Contact the host about any issues that arise during your slot via the details that can be found in your booking confirmation email. If you are unable to resolve any issues with the host, contact our support team.

In the rare occurrence that a venue does not match the description given on our site and the host is unable to remedy your concerns, contact our team straight away and we can work with you and the host to rectify the issue or arrange a refund.

Speak to our team to find out if you are eligible for a refund or to defer your booking. Read our terms and conditions for more information.