GoVenue is completely free! We make our income by charging guests a small fee that protects their booking as well as helping us maintain our platform for all our users.

Payments from guests are held for up to 5 days after the time slot ends by our payment provider, Stripe, before being released into your account. This time is used to ensure any disputes between the booker and host are satisfied.

For anything from bookers overstaying their time-slot to property damage, contact our support team and we will mediate between yourselves and the booker.

In order to host with GoVenue you must either own or have permission to sublet your property and have valid public liability insurance.

If something comes up and you are unable to host a guest at your venue, let us know as soon as possible and we can start a mediation process between you and the booker to find the best solution for everybody.

Repeatedly cancelling bookings or cancelling last minute could affect your ability to use the GoVenue platform in the future.