GoVenue is completely free! We make our income by charging Guests a small fee that protects their booking. This is called the GoVenue Guarantee and it makes sure you keep your end of the deal.
Payments from Guests are held for up to 7 days after the time slot ends by our payment provider, Stripe, before being released into your account subject to no issues raised by the Guest. This time is used to ensure that any disputes between the Guest and Host are satisfied.
For anything from Guests overstaying their time-slot to property damage, contact our support team and we will mediate between both parties.
In order to Host with GoVenue you must either own or have permission to sublet your property and have valid public liability insurance.
If something comes up and you are unable to host a Guest at your venue, let them know as soon as possible via the admin portal.
Repeatedly cancelling bookings with Guests or cancelling last minute could affect your ability to use the GoVenue platform in the future.